Our entrance

Meet our Office Manager, Steve

Steve formerly was a mechanical engineer and also managed Breezeway's Extended Stay Hotel, and now he is here orchestrating, organizing, and managing this office for our staff and Counselors to ensure HIPAA and all office details are correctly handled. To inquire about any management or billing issue pleas contact: Steve@healhopecounseling.com, or call the Office at 423-790-4906 for assistance.

Our receptionists will greet each client and ensure that the documentations, payment of services, and appointments are created and/ cancelled while working closely with the counselors who provide services per each client! Their kindness and ability to assist helps a client to feel more comfortable.

Masks are mandated for some of our Clinicians and at times, of the entire office, and clients depending upon COVID or Flu, and like. We do carry masks but do ask each client to bring their own please. Also bring your driver's license, charge card, insurance card(s), and papers with you. If a client is sick, they can have their session via telehealth. If in office-they will need to wear a mask.

Receptionists:
Contact office to schedule or to cancel appointments; to verify your insurance, or other requests.

Glyndora Condon LPC CTMH CCTP CEMDRIA CIMHP CISTI CPT ACS, Master level, Brainspotting, Hypnosis, EMDR,(Trauma Specialist, Marriage and family specialist: CDBT, CBT, holder of approximately 105 certifications and adding annually.

I am a wife, mother, and grandmother with a history of childlessness (13 years) which led to 7 years of adoption process, 6 surgeries, and the loss of my first pregnancy before I was blessed with 2 natural born, 1 adopted, and 2 step sons. As a teen I was raped and I suffered emotional and physical abuse in my first marriage. As a middle child, I felt unloved and targeted with unwarranted suspicion of wrong doing by my mother. Years of not being "good enough" were crippling and caused the inability to choose my mates in marriage with discernment since I hoped that they could love me enough to fix me, which did not occur. It was only during counseling and deep studies towards my masters degree, and the many trainings afterwards to address the PTSD was when I did discern and chose a healthy, nurturing, and satisfying marriage; and was able to be the mother that God intended me to be. I have birth defects that cause me constant discomfort and issue. My mother passed due to Parkinson's Disease and my father passed due to a food allergy (Celiac) when only 69 after suffering many years. My grandmother was my mentor who believed in me and who was role model of a Christian. I now have 5 children, 13 grandchildren (as of 2025) and my husband, son, daughter and two grandhildren are on the spectrum; and another daughter has ADD and a learning disability, along with her daughter; and 3 of us have PTSD. I am nationally accredited to Supervise and to train counselors who wish to be licensed. My health requires me to be cautious regarding germs and motion yet I am most grateful to be alive, productive, and able to walk with others during their time of need. I am an artist, musician, and vocalist, who has composed 37 songs. I have been recognized by the National Collegiate, PshChi, Adult Scholar, National Dean's List and National President's list while embarking on my career, due to my 4.0 GPA. That accomplishment occurred despite my Attention Deficit Disorder issue which was exacerbated during a car accident and TBI. Prior to becoming a counselor, I owned and ran rental properties and designed my own extended stay hotel; was a cosmetologist, office manager, C.N.A., and taught and instructed nutrition and exercise. Although I cannot possibly see every client who enters our door, I am invested in each of their treatment as I supervise all counselors and guide each with their care. You Matter! Should any of my clients (all who enter HHCS) need assistance or believe that their counselor is not a good fit, then I have created an office to accomodate you. I have been mindful of the different skill sets and specialities/talents to incorporate in our business. No matter the issue, our team of counselor are able to combine their skills with our other counselors to effect a full range of treatment. Comorbid clients can see several of our counselors who will focus on each issue, under one roof! If a client is not comfortable with one counselor, we can refer within to another counselor who may be a better fit. This adds convenience for you who will not have to travel to several offices for your care. We have face to face and telemedicine as well. The only services we do not offer is: Med-management or Inpatient.

Kelly L Brownlow, LMSW, Certified in CBT, DBT, and Motivational Interviewing; providing solution focused therapy. Women, Families and Children are my main population of service.

My name is Kelly Brownlow, and I am a therapist with over 20 years of experience supporting children, families, and women. I have been able to assist clients in working through challenges such as depression, anxiety, grief, calming/centering, motivation, life transitions, parenting and family dynamics, goal setting, and decision-making. My work in the non-profit sector, community mental health, public schools, and private practice has equipped me to work effectively with people across all ages and backgrounds.I am currently working toward my LCSW and participate in ongoing clinical supervision. I have a special passion for working with middle-aged women who are navigating major life changes.

As a 47-year-old mother, Christian, and someone who has walked through abusive relationships, divorce, successful co-parenting, career shifts, and raising teenagers; I bring both professional training and lived experience to my work.

I understand the strength it takes to heal, rebuild, and create a life that feels meaningful again. My therapeutic style is warm, collaborative, and strengths-based. I use Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Motivational Interviewing to help clients gain clarity, build confidence, and make lasting changes. I believe that we all have the desire and capacity to experience ongoing happiness and peace…sometimes we just need someone to help us along the way!

I’m a Cleveland native and deeply love the community I serve. Outside of the office, I enjoy baking, reading historical fiction, thrift shopping, traveling and interior decorating. I also spend a whole lot of time on the sidelines cheering on my daughter at soccer games. At home, I share life with a three-legged Doberman mix and am looking forward to welcoming a kitten in the future.I am primarily available for appointments in the afternoons, evenings, and on Saturdays, with some daytime office hours.

Kelly Brownlow, LMSW

Kimberly Jones: Masters of Science, Mental Health Counselor, Student of doctoral studies. Brainspotting, EMDR, DBT, Motivational Interviewer, Solution Focused, Person-Centered practitioner, God is my center. (Adults, Children, Marriage and Family, trauma, career, grief and loss, Suicidal prevention).

I view my role as a person with experience and compassion to assist others in being the best that they can possibly be.

I have worked in many positions since 1997. Case management, medical receptionist, senior assistance manager, mortgage loan underwriter, and I co-own an insurance group. I have hospital experience, and have worked in Crisis Intervention as a Specialist II counselor. Since 2010 I have discovered a passion in counseling and graduated with a 3.8 GPA.

My versatile background in business, collections, and management prepared me to provide excellent career guidance for clients who may need assistance in improving their status; and my vast experiences aids in a more in depth understanding those suffering with mental health and physical health issues. As such I have provided counseling services and have concentrated my energy and efforts across 29 counties administering to clients with serious psychiatric emergencies such as trauma, severe psychosis, or who were at imminent suicidal or homicidal risks. To these clients, I provided assessments and education, occupational, residential, forensic, and medical assistance. I am versed in DSM-5 criteria, emergency care, and involuntary commitment under the Tennessee State law.

I work with children ages 5 and up, families, individuals, groups, and am able to provide a person centered approach with my clients. I am versed in cognitive behavioral, behavioral, cognitive restructuring, motivational interviewing, substance abuse and addictions counseling, career management, leave support, crisis intervention, intakes, conflict management, mental health counseling, senior counseling, play therapy, and am continued in my own education to broaden my base of modalities to increase my skill set. Last I also carry a CPR certification in case of emergencies.

Kimberly Jones, MS

Norma Jones, MSW

I am most thrilled to be added to the team of Heal and Hope Counseling Services, LLC. I have a master's degree in social work and have clinical experience in working with multiple types of service for our community. I love working with children, teens, and adults regarding multiple issues that tend to steal the joy from them. My heart is full of passion and compassion as I invite others to take a walk with me so that we can address the issues together.

I come from a large family and value family and am the oldest of 9 children. In addition, I have suffered through a divorce and understand how transitions from relationships due to divorce, death, or separation; or due to the empty nest situation, which can completely change a person's identity, I am the mother of 5 children and grandmother of 15. Maryland is my birth state, and I moved to Florida when in the 3rd grade. When divorce occurred then life suddenly felt overwhelming and as if none of the pieces make sense nor make a complete sense of self. As a senior citizen I have also experienced losses and the reality of how life is so short and seems to fly by.

There have tremendous challenges as a person and as a parent to navigate through and I am most aware how these are overwhelming. I am studying EMDR and the family systems to equip and to empower me to be more present and more able to work with the whole person which excites me. I am also skilled in person=centered, CBT, and other modalities which allows me to diversify and to tailor fit treatment to each client. I worked as a CNA for many years and then went to Valdosta State University to earn my master's in social work.

I took care of my mother who was blind for two years prior to her passing, and am a person who loves animals, sewing, swimming, and reading. When walking my dog who decided to chase a rabbit, I procured a dislocated shoulder from that experience. 9 months of physical therapy helped me to empathize with people with chronic illness.

I love my Lord, and dedicate my work to His glory. I am blessed to now be a part of HHCS and look forward in walking with you during your journey of healing.

, Christen Robertson MS

Christen was called into counseling during college at Samford University where she graduated summa cum laude with a degree in Human Development and Family Studies. She studied Marriage and Family Therapy in graduate school at Mississippi College and Richmont University. Christen earned her Masters in Clinical Mental Health from Liberty University.

Christen is certified in Psychological First Aid for crisis intervention and is a
certified SYMBIS facilitator for couples. She is also certified in telemental health counseling and trauma-focused cognitive behavioral therapy. Christen is a member of the American Counseling Association and the American Association of Christian Counselors.

She is experienced in mental health counseling, marriage and family therapy, play therapy, trauma work, grief counseling, life
coaching, and Christian counseling.

Christen has been married to Jason for 20 years and together they have 4 children.

Christen has experienced loss, grief, devastation, trauma, brokenness, and hopelessness in her own life. She has also personally seen God’s hope, healing, provision, and restoration through these experiences. Christen considers it a calling and an incredible privilege to walk alongside her clients as they seek healing and wellness. She is committed to providing support to each

individual, couple, and family while extending specialized mental health care. Christen believes there is hope for peace and fulfillment through the counseling journey, and she looks forward to joining others in their therapeutic journeys.