Our entrance
Meet our Office Manager, Steve
Steve formerly was a mechanical engineer and also managed Breezeway's Extended Stay Hotel, and now he is here orchestrating, organizing, and managing this office for our staff and Counselors to ensure HIPAA and all office details are correctly handled. To inquire about any management or billing issue pleas contact: Steve@healhopecounseling.com, or call the Office at 423-790-4906 for assistance.
Our receptionists will greet each client and ensure that the documentations, payment of services, and appointments are created and/ cancelled while working closely with the counselors who provide services per each client! Their kindness and ability to assist helps a client to feel more comfortable.
Masks are mandated for some of our Clinicians and at times, of the entire office, and clients depending upon COVID or Flu, and like. We do carry masks but do ask each client to bring their own please. Also bring your driver's license, charge card, insurance card(s), and papers with you. If a client is sick, they can have their session via telehealth. If in office-they will need to wear a mask.
Receptionists:
Contact office to schedule or to cancel appointments; to verify your insurance, or other requests.
Glyndora Condon LPC CTMH CCTP CEMDRIA CIMHP CISTI CPT ACS, Master level, Brainspotting, Hypnosis, EMDR,(Trauma Specialist, Marriage and family specialist: CDBT, CBT, holder of approximately 105 certifications and adding annually.
I am a wife, mother, and grandmother with a history of childlessness (13 years) which led to 7 years of adoption process, 6 surgeries, and the loss of my first pregnancy before I was blessed with 2 natural born, 1 adopted, and 2 step sons. As a teen I was raped and I suffered emotional and physical abuse in my first marriage. As a middle child, I felt unloved and targeted with unwarranted suspicion of wrong doing by my mother. Years of not being "good enough" were crippling and caused the inability to choose my mates in marriage with discernment since I hoped that they could love me enough to fix me, which did not occur. It was only during counseling and deep studies towards my masters degree, and the many trainings afterwards to address the PTSD was when I did discern and chose a healthy, nurturing, and satisfying marriage; and was able to be the mother that God intended me to be. I have birth defects that cause me constant discomfort and issue. My mother passed due to Parkinson's Disease and my father passed due to a food allergy (Celiac) when only 69 after suffering many years. My grandmother was my mentor who believed in me and who was role model of a Christian. I now have 5 children, 13 grandchildren (as of 2025) and my husband, son, daughter and two grandhildren are on the spectrum; and another daughter has ADD and a learning disability, along with her daughter; and 3 of us have PTSD. I am nationally accredited to Supervise and to train counselors who wish to be licensed. My health requires me to be cautious regarding germs and motion yet I am most grateful to be alive, productive, and able to walk with others during their time of need. I am an artist, musician, and vocalist, who has composed 37 songs. I have been recognized by the National Collegiate, PshChi, Adult Scholar, National Dean's List and National President's list while embarking on my career, due to my 4.0 GPA. That accomplishment occurred despite my Attention Deficit Disorder issue which was exacerbated during a car accident and TBI. Prior to becoming a counselor, I owned and ran rental properties and designed my own extended stay hotel; was a cosmetologist, office manager, C.N.A., and taught and instructed nutrition and exercise. Although I cannot possibly see every client who enters our door, I am invested in each of their treatment as I supervise all counselors and guide each with their care. You Matter! Should any of my clients (all who enter HHCS) need assistance or believe that their counselor is not a good fit, then I have created an office to accomodate you. I have been mindful of the different skill sets and specialities/talents to incorporate in our business. No matter the issue, our team of counselor are able to combine their skills with our other counselors to effect a full range of treatment. Comorbid clients can see several of our counselors who will focus on each issue, under one roof! If a client is not comfortable with one counselor, we can refer within to another counselor who may be a better fit. This adds convenience for you who will not have to travel to several offices for your care. We have face to face and telemedicine as well. The only services we do not offer is: Med-management or Inpatient.
Kelly L Brownlow, LMSW, Certified in CBT, DBT, and Motivational Interviewing; providing solution focused therapy. Women, Families and Children are my main population of service.
My name is Kelly Brownlow, and I am a therapist with over 20 years of experience supporting children, families, and women. I have been able to assist clients in working through challenges such as depression, anxiety, grief, calming/centering, motivation, life transitions, parenting and family dynamics, goal setting, and decision-making. My work in the non-profit sector, community mental health, public schools, and private practice has equipped me to work effectively with people across all ages and backgrounds.I am currently working toward my LCSW and participate in ongoing clinical supervision. I have a special passion for working with middle-aged women who are navigating major life changes.
As a 47-year-old mother, Christian, and someone who has walked through abusive relationships, divorce, successful co-parenting, career shifts, and raising teenagers; I bring both professional training and lived experience to my work.
I understand the strength it takes to heal, rebuild, and create a life that feels meaningful again. My therapeutic style is warm, collaborative, and strengths-based. I use Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Motivational Interviewing to help clients gain clarity, build confidence, and make lasting changes. I believe that we all have the desire and capacity to experience ongoing happiness and peace…sometimes we just need someone to help us along the way!
I’m a Cleveland native and deeply love the community I serve. Outside of the office, I enjoy baking, reading historical fiction, thrift shopping, traveling and interior decorating. I also spend a whole lot of time on the sidelines cheering on my daughter at soccer games. At home, I share life with a three-legged Doberman mix and am looking forward to welcoming a kitten in the future.I am primarily available for appointments in the afternoons, evenings, and on Saturdays, with some daytime office hours.
Kimberly Jones: Masters of Science, Mental Health Counselor, Student of doctoral studies. Brainspotting, EMDR, DBT, Motivational Interviewer, Solution Focused, Person-Centered practitioner, God is my center. (Adults, Children, Marriage and Family, trauma, career, grief and loss, Suicidal prevention).
I view my role as a person with experience and compassion to assist others in being the best that they can possibly be.
I have worked in many positions since 1997. Case management, medical receptionist, senior assistance manager, mortgage loan underwriter, and I co-own an insurance group. I have hospital experience, and have worked in Crisis Intervention as a Specialist II counselor. Since 2010 I have discovered a passion in counseling and graduated with a 3.8 GPA.
My versatile background in business, collections, and management prepared me to provide excellent career guidance for clients who may need assistance in improving their status; and my vast experiences aids in a more in depth understanding those suffering with mental health and physical health issues. As such I have provided counseling services and have concentrated my energy and efforts across 29 counties administering to clients with serious psychiatric emergencies such as trauma, severe psychosis, or who were at imminent suicidal or homicidal risks. To these clients, I provided assessments and education, occupational, residential, forensic, and medical assistance. I am versed in DSM-5 criteria, emergency care, and involuntary commitment under the Tennessee State law.
I work with children ages 5 and up, families, individuals, groups, and am able to provide a person centered approach with my clients. I am versed in cognitive behavioral, behavioral, cognitive restructuring, motivational interviewing, substance abuse and addictions counseling, career management, leave support, crisis intervention, intakes, conflict management, mental health counseling, senior counseling, play therapy, and am continued in my own education to broaden my base of modalities to increase my skill set. Last I also carry a CPR certification in case of emergencies.
Treva Sands LMSW
Treva Sands LMSW
I am a compassionate therapist and social worker who brings warmth, understanding, and real-world experience to my work with clients. I strive to create a space where people feel safe, supported, and truly heard. I understand that reaching out for help can be difficult, and I want the counseling process to feel welcoming, collaborative, and empowering from the very beginning. I earned my Master of Social Work from Southern Adventist University, where I specialized in Trauma and Emergency Response.
One of my strengths is offering a trauma-informed, compassionate approach to counseling that helps clients feel supported and understood. My professional background includes Trauma-Focused Cognitive Behavioral Therapy, crisis intervention, biopsychosocial assessment, crisis stabilization, and supporting individuals through emotional distress and life transitions. These experiences have deepened my passion for helping clients find hope, healing, growth, and renewed confidence as they move forward.
I value building genuine, trusting relationships with the people I serve, and my hope is that each client feels accepted, encouraged, and never alone in the process of healing. Whether someone is seeking support during a painful season or simply looking for a place to grow and regain balance, I want them to know they will be met with empathy, respect and much care.
I bring a lifetime of experience rooted in family, faith, and service. As a mother and grandmother, my values connect across generations and I understand the importance of support during life’s most challenging moments.
Guided by my faith and strengthened by the trials I have overcome, I am motivated by a desire to walk with individuals through their own seasons of growth.
I am currently advancing my professional training to broaden the tools and modalities I offer, to ensure that clients receive thoughtful, informed, and compassionate care. Overall, my goal is to provide a supportive, grounded, and empathetic presence for those seeking restoration and renewed strength.
Audrey Mason, MA, Counselor
Audrey worked largely as a behaviorist specializing in helping children and young adults navigate emotional issues, behavioral issues, and trauma; focusing mostly with students and children as she worked towards supporting the whole person.
Her story:
I was a young mother and later experienced being a widow. This was difficult as I had to learn how to manage life and finance alone while helping my son. I was then remarried, but this ended in a divorce, and it was traumatizing to have been in a failed marriage despite my efforts. This was an abusive marriage, and this was something that caused so much pain.
In addition, I did have a very close relationship with my mother who passed with renal failure, and this was devastating. My father died when he was only in his 40's. My parents were separated from the time I was young. There was abuse in my background which made my sister and myself most uncomfortable.
I was strong, however; and this propelled me towards being a counselor, and I believe this is a forum where I can truly make a difference. My objective is to help others to be a whole person.
I am a woman of color and believe that this field needs more of those of color in order to provide services to clients like us since we are often private people. HHCS is culturally sensitive and was delighted to bring me on board. I also believe that we need more males due to the large number of men who are now coming for help. If any male counselors would like to apply, please do.
I received my Master of Art in Counseling degree from Pentecostal Theological Seminary. I am working on a second master's degree in counseling at this time and am under supervision of Glyndora Condon LPC. I plan to become certified in Brainspotting, DBT, and IFS; along with possibly EMDR in the near future. I hope to work with families and any issue with a heart to serve and to make a real change. Together, we can reach goals and healing. I am one who appreciates homework assignments and will sometimes provide these opportunities for my clients.
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