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Our entrance

Meet our Office Manager, Steve

Steve formerly was a mechanical engineer and also managed Breezeway's Extended Stay Hotel, and now he is here orchestrating, organizing, and managing this office for our staff and Counselors to ensure HIPAA and all office details are correctly handled. To inquire about any management or billing issue pleas contact: Steve@healhopecounseling.com, or call the Office at 423-790-4906 for assistance. 

Our receptionists will greet each client and ensure that the documentations, payment of services, and appointments are created and/ cancelled while working closely with the counselors who provide services per each client! Their kindness and ability to assist helps a client to feel more comfortable.

Masks are mandated for some of our Clinicians and at times, of the entire office, and clients depending upon COVID or Flu, and like. We do carry masks but do ask each client to bring their own please. Also bring your driver's license, charge card, insurance card(s), and papers with you. If a client is sick, they can have their session via telehealth. If in office-they will need to wear a mask. 

Office Receptionist
Receptionists:
Contact office to schedule or to cancel appointments; to verify your insurance, or other requests. 
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Glyndora Condon LPC CTMH CCTP CEMDRIA CIMHP CISTI CPT ACS, Master level, Brainspotting, Hypnosis, EMDR,(Trauma Specialist, Marriage and family specialist: CDBT, CBT, holder of approximately 105 certifications and adding annually.

I am a wife, mother, and grandmother with a history of childlessness (13 years) which led to 7 years of adoption process, 6 surgeries, and the loss of my first pregnancy before I was blessed with 2 natural born, 1 adopted, and 2 step sons. As a teen I was raped and I suffered emotional and physical abuse in my first marriage. As a middle child, I felt unloved and targeted with unwarranted suspicion of wrong doing by my mother. Years of not being "good enough" were crippling and caused the inability to choose my mates in marriage with discernment since I hoped that they could love me enough to fix me, which did not occur. It was only during counseling and deep studies towards my masters degree, and the many trainings afterwards to address the PTSD was when I did discern and chose a healthy, nurturing, and satisfying marriage; and was able to be the mother that God intended me to be. I have birth defects that cause me constant discomfort and issue. My mother passed due to Parkinson's Disease and my father passed due to a food allergy (Celiac) when only 69 after suffering many years. My grandmother was my mentor who believed in me and who was role model of a Christian. I now have 5 children, 13 grandchildren (as of 2025) and my husband, son, daughter and two grandhildren are on the spectrum; and another daughter has ADD and a learning disability, along with her daughter; and 3 of us have PTSD.  I am nationally accredited to Supervise and to train counselors who wish to be licensed. My health requires me to be cautious regarding germs and motion yet I am most grateful to be alive, productive, and able to walk with others during their time of need. I am an artist, musician, and vocalist, who has composed 37 songs. I have been recognized by the National Collegiate, PshChi, Adult Scholar, National Dean's List and National President's list while embarking on my career, due to my 4.0 GPA. That accomplishment occurred despite my Attention Deficit Disorder issue which was exacerbated during a car accident and TBI. Prior to becoming a counselor, I owned and ran rental properties and designed my own extended stay hotel; was a cosmetologist,  office manager, C.N.A., and taught and instructed nutrition and exercise. Although I cannot possibly see every client who enters our door, I am invested in each of their treatment as I supervise all counselors and guide each with their care. You Matter!  Should any of my clients (all who enter HHCS) need assistance or believe that their counselor is not a good fit, then I have created an office to accomodate you.  I have been mindful of the different skill sets and specialities/talents to incorporate in our business. No matter the issue, our team of counselor are able to combine their skills with our other counselors to effect a full range of treatment. Comorbid clients can see several of our counselors who will focus on each issue, under one roof! If a client is not comfortable with one counselor, we can refer within to another counselor who may be a better fit. This adds convenience for you who will not have to travel to several offices for your care. We have face to face and telemedicine as well. The only services we do not offer is: Med-management or Inpatient. 

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Kelly L Brownlow, LMSW, Certified in CBT, DBT, and Motivational Interviewing; providing solution focused therapy. Women, Families and Children are my main population of service.

 

 

 

My name is Kelly Brownlow, and I am a therapist with over 20 years of experience supporting children, families, and women. I have been able to assist clients in working through challenges such as depression, anxiety, grief, calming/centering, motivation, life transitions, parenting and family dynamics, goal setting, and decision-making. My work in the non-profit sector, community mental health, public schools, and private practice has equipped me to work effectively with people across all ages and backgrounds.I am currently working toward my LCSW and participate in ongoing clinical supervision. I have a special passion for working with middle-aged women who are navigating major life changes.

 

As a 47-year-old mother, Christian, and someone who has walked through abusive relationships, divorce, successful co-parenting, career shifts, and raising teenagers; I bring both professional training and lived experience to my work.

 

I understand the strength it takes to heal, rebuild, and create a life that feels meaningful again. My therapeutic style is warm, collaborative, and strengths-based. I use Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Motivational Interviewing to help clients gain clarity, build confidence, and make lasting changes. I believe that we all have the desire and capacity to experience ongoing happiness and peace…sometimes we just need someone to help us along the way!

 

I’m a Cleveland native and deeply love the community I serve. Outside of the office, I enjoy baking, reading historical fiction, thrift shopping, traveling and interior decorating. I also spend a whole lot of time on the sidelines cheering on my daughter at soccer games. At home, I share life with a three-legged Doberman mix and am looking forward to welcoming a kitten in the future.I am primarily available for appointments in the afternoons, evenings, and on Saturdays, with some daytime office hours.

Kimberly Jones: Masters of Science, Mental Health Counselor, Student of doctoral studies. Brainspotting, EMDR, DBT, Motivational Interviewer, Solution Focused, Person-Centered practitioner, God is my center. (Adults, Children, Marriage and Family, trauma, career, grief and loss, Suicidal prevention).

 

I view my role as a person with experience and compassion to assist others in being the best that they can possibly be. 

I have worked in many positions since 1997. Case management, medical receptionist, senior assistance manager, mortgage loan underwriter, and I co-own an insurance group. I have hospital experience, and have worked in Crisis Intervention as a Specialist II counselor.  Since 2010 I have discovered a passion in counseling and graduated with a 3.8 GPA.

My versatile background in business, collections, and management prepared me to provide excellent career guidance for clients who may need assistance in improving their status; and my vast experiences aids in a more in depth understanding those suffering with mental health and physical health issues. As such I have provided counseling services and  have concentrated my energy and efforts across 29 counties administering to clients with serious psychiatric emergencies such as trauma, severe psychosis, or who were at imminent suicidal or homicidal risks. To these clients, I provided assessments and education, occupational, residential, forensic, and medical assistance. I am versed in DSM-5 criteria, emergency care, and involuntary commitment under the Tennessee State law. 

I work with children ages 5 and up, families, individuals, groups, and am able to provide a person centered approach with my clients. I am versed in cognitive behavioral, behavioral, cognitive restructuring, motivational interviewing, substance abuse and addictions counseling, career management, leave support,  crisis intervention, intakes, conflict management, mental health counseling, senior counseling, play therapy, and am continued in my own education to broaden my base of modalities to increase my skill set. Last I also carry a CPR certification in case of emergencies. 

The next new counselor will be shown here! 

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