Contact Us

1225 Wildwood Ave. SE, Suite C Cleveland, TN 37311  //  Email:, Glyndora@healhopecounseling.com// or  healhopecounseing@yahoo.com

Phone: (423)-790-4906 or (423) 303-0472 (cell) // Fax: (423) 790-7074

Office ph: 423-790-4906. // Other counselors have their own mailboxes with healhopecounseling; check their bio's for address.

Disclaimer: Emails are not monitored 24/7 and therefore may take 24-48 hours for a response: Call in case of crisis to Counselor. If busy, call 911 or report to hospital for assessment.

Working Hours: Mon -Friday   |  Walk ins- Welcome! Week-ends and Special Holidays will be off

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© 2018 HealAndHopeCounselingServices Created By TheTrueMarketingAgency

Services & Fees

Child Counseling | Play Therapy | Family Counseling | Coping & Adjusments | Anger Management | Group Therapy | A&D Counseling | Social Skills Education | Parenting Classes
| Marriage Enrichment | Divorce Recovery | Grief and Loss  Trauma/ Abuse | Individual and/or Couples-Assessments | Stress Reduction | CBT, REBT, Systems Family, Solution-Focused | TF-CBT | The Matrix, and other Modalities

Therapy Service

Assessment & Evaluation | Learning Difficulties | Cognitive Testing Referral | School Visits | Behavioral | IEP and other assistance; also A&D prevention class (certified) and Domestic Violence Prevention, and Anger management classes (certified).

Education Service

Court Reports | Drug Screens | Family and Client focus | Certified Parenting | Anger Management A&D groups | Individual and Group Counseling

Classes and Groups

Monday: 6:00 Anger management and Domestic Violence Prevention (Glyndora Condon, MS, MFT LPC)

Wednesday: Smoking Cessation (5:00 PM)

Dr. Linda Avila; followed by

A&D Prevention (6:15) Glyndora Condon MS MFT LPC

Thursday: 6:00 Parenting Education (Candice Milligan LPC, MHSP-T

Group is Tuesday: 6:00 Grief and Loss, Virginia Winn-Cooper LCSW) |

Legal Service

Direct observation in school setting | Collaborate with teachers on tasks | Develop techniques to communicate | Assist with program modification | Provide resources for school staff 

School Observation

Consult with Physician of referrals | Monitor Medication of clients | Provide monthly summary of progress or suggestions of possible changes

Medical Assistance

Career Assessment and Skills | Attention & Concentration Problems | Learning Problems

Occupational Therapy

Disclaimers and general information of policy and fees:

Clients are advised to call for an appointment and to receive directions, to ensure the Clinician is in the office since she may be marketing a nearby county. 423-303-0472 Phone.  Fax: 423-790-7074. Also, if you are going through a crisis or this is an emergency then please contact the nearest hospital to you for immediate evaluation and/or 911 for help. "This too will pass." Tomorrow is another day of hope.

 

Perspective, first time clients need to arrive 15-20 minutes early to complete a packet of documents required for a self assessment for the Clinician to evaluate and to discern which assessment tools are needed; and understand the onset, duration, intensity, and like issues of the problem. If new clients arrive later than requested, then this will directly effect their time with the clinician since then the paperwork is taking up valuable time; but has to be completed prior to any therapy. The intake process gathers information and allows our clinicians to provide HIPPA required information to our clients. Treatments follow during the following visits. Client and Clinician will consider their treatment options.

Groups Information:

 

Groups/Classes: For 8 individuals/couples or blend-from separate homes-$15.00 for the hour or x2 for 2 hour sessions;

For 7: $20.00 per each; for 6: $25.00 per each, For 5: $35.00 per each, For 2-4: $45.00 per each, and for 1 client who shows during group-without others to fill the group: $65.00 discounted rate from $125.00 for the hour will be charged due to compliance with the group rules to attend scheduled sessions!

(Please be advised that the rates may change in accordance to the market)

Networking with:

Behavioral Health, United Behavioral Health (commerial), Blue Cross Blue Shield; BlueCare, TennCare Select, Cover Kids and is approved to also work with Humana Commercial; Multiplans, EAP:  UHC and Optum (commercial only), Tennessee Medicaid; TriWest,TriCare, and other networks so it is important to contact Steve, our office manager to confirm if we take yours. We do have a sliding scale, and do have a clinician who can take Medicare and Aetna.  Our other counselors may have other networks. Call to ensure you are in one of our networks please. 

*Clients will need to call office to check their insurance plans with manager, Steve (423-790-4906), or

email: Glyndora@healhopecounseling.com for any billing question. Fax: 423-790-4906 referrals or files. 

Hospitals or other professional referral sources can fax referrals to: 423-790-7074.

Psychiatric Evaluation and individual session fee/ Sliding Scale rates as of 2018:

Less than $30,000 = $65.00 per session (100.00 for initial assessment)

Less than $50,000 = $75.00 per session (125.00 for initial assessment)

Less than $80,000 = $90.00 per session (150 for initial assessment) 

$80,000 and above = $125.00 per session (250.00 for initial assessment)

(Please be advised that the rates may change in accordance to the market)

Types of Groups: Parenting, Divorce Recovery, Grief and Loss, Anger Management and Domestic Violence Prevention, Smoking Cessation, and also Alcohol and Drug Prevention (please see homepage for more detail or contact clinician).

Consultation with Colleague: $50.00

(Please be advised that the rates may change in accordance to the market)

Court appearances: Will be adjusted to the discounted rate of the initial assessment to cover travel and time from other clients. 30 days notice will need to be provided prior to a court appearance. That day can then be cancelled to all other clients. The client then is held liable for the day's cancelled appointments and time of court, travel, and expenses incurred.

Court letters: Flat fee $45.00; and this request will need to be given 1 month prior to court appearance.

Copies of documents:  Documents will be copied at a 25 cent charge per page. A 48 business hour notice is needed to allow time for this request to be fulfilled. If request is made over the weekend then it will begin the 48 hours as of Monday and the documents will be ready then Wednesday. 

Perceived Harm: If any client believes that our clinicians are causing harm to them, is in violation to our Ethical Codes, then they can make a complaint to: ACA (American Counseling Association) who will investigate the charge and make a decision.

Duty to Report: This office values confidentiality and complies with the jurisdiction of statutes of the state; and the ethical codes of the profession. WE are liable and required to report if our clients report intent to harm their self of others. 

Telehealth: Will need to meet the HIPPA criteria for qualified clients only. Contact office. Fee depends upon insurance coverage, or minimum of $65.00. We use Doxy.me which is compliant with HIPPA.

Confidentiality: Is at risk with groups, multi-family members, billing, collateral entities, insurances, online sources, social media, Iphones, texts, emails other than __________@healhopecounseling.com which is encrypted. Also is at risk with court subpoena and testimony, as well as; the duty to report. Our office has listed specific concerns and hopeful remedies that will be handed to clientele; and is making every effort to safeguard information by not saving texts or phone contacts in our phone system. We ask all clientele to not post social media remarks that may risk confidentiality concerns. With files online, there is the possibility of hackers as is with any agency. 

(Please be advised that the rates may change in accordance to the market)

Pay on your account and/or for online services by calling office manager,

Steve: 423-790-4906, and provide card information to him-prior to your session.