Services & Fees

ONLINE Tele-health services:

  • If the client lives too far away to come to the office weekly.

  • If client is sick.

  • If staff is sick.

  • During a need to restrict social contact due to any high risk disease:

 

The we offer HIPAA regulated GoToMeeting.com platform for Glyndora Condon's clients; and have other platforms that we and our counselors also use.  Check with our office to find out more!

Our classes: Parenting and Anger management, also Alcohol and Drug prevention: can all be offered online during Covid-19. 

We also can provide the same curriculum to clients individually so that they can earn their certificates!  

Don't delay! 

We do require MASKS and social distancing within our office: 

We ask adults and children to come prepared with mindful safety, since some individuals and Counselors have weak immune systems and may not be able to be vaccinated for flu, pneumonia, Covid, or any other disease. Your and their health is paramount to us.

Should you find our office crowded then please feel free to register but then wait in the lobby or in your vehicle until you are called for your session; and if you cannot wear a mask then you may choose Telehealth as an option, or tell our office who may be able to provide you with other options that will keep the office, clients, and Counselors safe.

Our facility is disinfected frequently through each day. We do have extra masks should you forget yours.

Group Therapy in Cleveland, TN

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Brain spotting/ Military and First Responder therapy/ Child Counseling | Play Therapy | Family Counseling | Coping & Adjustments | Anger Management | Group Therapy | A&D Counseling | Social Skills Education | Parenting Classes, Psychotherapy,
| Marriage Enrichment | Divorce Recovery | Grief and Loss/  Trauma/ Abuse | Individual and/or Couples-Assessments | Stress Reduction | CBT, REBT, Systems Family, Solution-Focused | TF-CBT | The Matrix, IFS, Sensory, Mindfulness, and many other Specialites and Modalities

Therapy Service

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Assessment & Evaluation | Learning Difficulties | Cognitive Testing Referral | School Visits | Behavioral | IEP and other assistance; also A&D prevention class (certified) and Domestic Violence Prevention, and Anger management classes (certified).

Education Service

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Court Reports | Drug Screens | Family and Client focus | Certified Parenting | Anger Management A&D groups | Individual and Group Counseling.  We need a 30 day notice to prepare for court appearances, and 7 days per request for documents after receipt. We do have fees for these services.

 

Classes and Groups

 Anger management and Domestic Violence Prevention: Batterer's Intervention

Parenting

Alcohol and Drug Prevention

Call office: 423-790-4906

Legal Service

ONLINE Tele-health services:

  • If the client lives too far away to come to the office weekly.

  • If client is sick.

  • If staff is sick.

  • During a need to restrict social contact due to any high risk disease:

 

We use HIPAA regulated platforms. Please see our Document pages to locate our guidelines, client manual, self-

assessments, and other vital forms!

423-790-4906 Office: Please leave a message for us to contact you.

_________________________

 

Glyndora Condon MS MFT NCC LPC CTMH CCTP EMDRIA, and brain spot therapist

Kelly Brownlow MS SW

James Davidson LMFT, LPC-MHSP T

(brainspot therapist)

LaKita Quarles MS Counselor

and other Counselors of our team may be contacted by calling our office: 423-790-4906 or fax: 423-790-7074

________________________________

Contact office manager to be referred to either clinician for their services face to face and/or Telehealth due to COVID-19.

            Office: 423-790-4906

We are certified to provide telehealth.

All clinicians named have a Masters degree and multiple certificates and skills-and most have over 20 years experience working with clients!!!

Other groups will be added as needed as long as there is the need and enough clients to establish the group.  Rates are in accordance to how many people are in each group session. The maximum is: $45.00 per individual per session; but this will be discounted if more than 4 are in audience.

Clients who miss the consecutive sessions,  may need to start from the beginning.

A minimum of 6 students per group is required. One can take the course as a individual if a group is not convened or if it had already started. Individual sessions are on individual rates instead of group rates. Insurance often will pay most of the charge.

Counselor School Observation

School Observation

Direct observation in school setting | Collaborate with teachers on tasks | Develop techniques to communicate | Assist with program modification | Provide resources for school staff 

Doctor and Patient

Medical Assistance

Consult with Physician of referrals | Monitor Medication of clients | Provide monthly summary of progress or suggestions of possible changes

Studying in a Library

Occupational Therapy

Career Assessment and Skills | Attention & Concentration Problems | Learning Problems

Disclaimers and general information of policy and fees:

Clients are advised to call for an appointment and to receive directions, to ensure the Clinician is in the office since she may be marketing a nearby county. 423-790-4906 Office Phone.  Fax: 423-790-7074. Also, if you are going through a crisis or this is an emergency then please contact the nearest hospital to you for immediate evaluation and/or 911 for help. "This too will pass." Tomorrow is another day of hope; and during emergencies then clients may contact their counselor directly: Glyndora  423-303-0472

 

Perspective, first time clients need to arrive 15-20 minutes early to complete a packet of documents required for a self assessment for the Clinician to evaluate and to discern which assessment tools are needed; and understand the onset, duration, intensity, and like issues of the problem. If new clients arrive later than requested, then this will directly effect their time with the clinician since then the paperwork is taking up valuable time; but has to be completed prior to any therapy. The intake process gathers information and allows our clinicians to provide HIPPA required information to our clients. Treatments follow during the following visits. Client and Clinician will consider their treatment options.

Groups Information:

 

Groups/Classes: $45.00 per each session of the class. Screening assessments aid us to calculate the number of sessions that each client needs to earn their certificates.

(Please be advised that the rates may change in accordance to the market)

Networking with:

Behavioral Health, United Behavioral Health (commercial), Blue Cross Blue Shield; BlueCare, TennCare Select, Cover Kids and is approved to also work with Humana Commercial; Multiplans, EAP:  UHC and Optum (commercial only), Amerigroup, Tennessee Medicaid; TriWest, TriCare, and other networks so it is important to contact Steve, our office manager to confirm if we take yours. We do have a sliding scale.  Our other counselors may have other networks. Call to ensure you are in one of our networks please. 

*Clients will need to call office to check their insurance plans with manager, Steve (423-790-4906), or

email: Steve@healhopecounseling.com, Glyndora@healhopecounseling.com for any billing question. Fax: 423-790-7074

Hospitals or other professional referral sources can fax referrals to: 423-790-7074.

Mental Health Exam and individual session fee/ Sliding Scale rates as of 2018: Call Steve for latest rates.

Types of Groups: Parenting, Divorce Recovery, Grief and Loss, Anger Management and Domestic Violence Prevention, Smoking Cessation, and also Alcohol and Drug Prevention (please see homepage for more detail or contact clinician).

Consultation with Colleague: $50.00

Court appearances: Will be adjusted to the discounted rate of the initial assessment. 30 days notice will need to be provided prior to a court appearance. That day can then be cancelled for all other clients as we prioritize the client for whom we are advocating for. The client then is held liable for the day's cancelled appointments and time of court, travel, and expenses incurred. This does apply also for any discharged, prior clients who subpoena us. 

Court letters: Flat fee $45.00; and this request will need to be given 1 month prior to court appearance.

Copies of documents:  Documents will be copied at a 25 cent charge per page. A 48 business hour notice is needed to allow time for this request to be fulfilled. If request is made over the weekend then it will begin the 48 hours as of Monday and the documents will be ready then Wednesday.  Charges for personnel or time may also apply, based upon the reasons for the needed documents, and if those documents are for legal cases. Charges will be based upon a session's rate, which is in place at the time of the request. The office may waive this charge for their clients with an active client status; but the charge will apply to any person who is not a client, non-active clients, and when needed for court.

Perceived Harm: If any client believes that our clinicians are causing harm to them, is in violation to our Ethical Codes, then they can make a complaint to: ACA (American Counseling Association) who will investigate the charge and make a decision.

Duty to Report: This office values confidentiality and complies with the jurisdiction of statutes of the state; and the ethical codes of the profession. WE are liable and required to report if our clients report intent to harm their self of others. 

Telehealth: Will need to meet the HIPPA criteria for qualified clients only. Contact office. Fee depends upon insurance coverage, or minimum of $65.00. We use GoToMeeting which is compliant with HIPPA.

Confidentiality: Is at risk with groups, multi-family members, billing, collateral entities, insurances, online sources, social media, Iphones, texts, emails other than __________@healhopecounseling.com which is encrypted. Also is at risk with court subpoena and testimony, as well as; the duty to report. Our office has listed specific concerns and hopeful remedies that will be handed to clientele; and is making every effort to safeguard information by not saving texts or phone contacts in our phone system. We ask all clientele to not post social media remarks that may risk confidentiality concerns. With files online, there is the possibility of hackers as is with any agency. 

All sessions will need to be paid prior to each occurrence by contacting our office manager, Steve-at 423-790-4906 within 30 minutes prior to the session.

WE DO NOT KEEP CARD INFORMATION IN OUR FILES AND ARE COMPLIANT.

Disclaimer: Emails are not monitored 24/7 and therefore may take 24-48 hours for a response: Call in case of crisis to Counselor. If busy, call 911 or report to hospital for assessment.

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