Cleveland, TN Counseling & Therapy Services FAQ
Q. What types of therapy do you offer?
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At Heal and Hope Counseling Services, we offer a diverse range of therapeutic modalities to meet each individual's unique needs. Our services include Cognitive Behavioral Therapy (CBT), Brainspotting, Hypnosis, Solution-Focused Therapy, Mindfulness-Centered Therapy, Internal Family Systems (IFS), the MATRIX Model, Family Model Therapy, and Person-Centered Therapy. Through this integrative approach, we ensure that every therapeutic experience is personalized and supportive of each client’s unique journey toward healing.
Q. Do you offer telehealth services?
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Yes, we provide HIPPA compliant telehealth services for clients who live too far to attend in-person sessions, are feeling unwell or prefer remote assistance due to health concerns. Our telehealth platform ensures confidentiality and convenience.
Q. What are your office hours?
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Our typical office hours are Monday through Thursday from 10:00 AM to 6:00 PM, and Friday from 10:00 AM to 4:00 PM. We are closed on Saturdays and Sundays. However, appointments outside of these hours may be available upon request.
Q. What services do you provide for children and adolescents?
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We offer specialized therapy for children as young as four years old, addressing a variety of concerns including behavioral challenges, emotional regulation, trauma, stress, and family transitions. Our therapists collaborate closely with parents and schools to ensure each child receives comprehensive support tailored to their well-being.
Q. Are there certified classes available?
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Yes, we offer certified classes in Domestic Violence Prevention, Anger Management, Parenting, and Alcohol and Drug Prevention. These classes are available for individuals or groups, and certificates are provided upon successful completion.
Q. Do you accept insurance?
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Yes, we accept various insurance plans including Cigna, Medicaid, Humana, UBHC, BlueCross BlueShield of Tennessee (BCBST), BlueCare, CoverKids and Behavioral Health. Please contact our office to verify your specific insurance coverage.
Q. What is your cancellation policy?
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We require a 24-hour notice for cancellations. Late cancellations or no-shows may incur a fee. Please call our office at 423-790-4906 to reschedule or cancel appointments.
Q. How can I schedule an appointment?
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To schedule an appointment you can call us at 423-790-4906 or email Glyndora@HealHopeCounseling.com
Q. Do you offer services in languages other than English?
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Yes, we offer services in both English and Spanish to accommodate our diverse clientele.
Q. What makes your counseling approach unique?
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Our approach is holistic and integrative, combining various therapeutic modalities to address the emotional, mental, and spiritual aspects of healing. We respect all faiths and cultures, providing a non-judgmental space for growth.